Communicating with Clients: “Why do people pay me for my advice and then tell me I’m wrong?”
by Jessica Hekman, DVM, MS
A veterinary behaviorist friend of mine once asked me, “Why do people pay me for my advice and then either ignore it or tell me I’m wrong?” I don’t think she really expected an answer. She was just expressing her frustration with clients who resisted changing their views about the utility of certain training approaches, particularly those based on dominance theory or force.
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